Annexure B: Complaints Data – Grievance Redressal
Data for the month ending December 2021
Sr. No . | Received from | Pending at the end of last month | Received | Resol ved* | Total Pending# | Pending complaints > 3months | Average Resolution time^ (in days) |
1 | Directly from Investors | 0 | 0 | NA | 0 | 0 | NA |
2 | SEBI (SCORE S) | 0 | 0 | NA | 0 | 0 | NA |
3 | Other Sources (if any) | 0 | 0 | NA | 0 | 0 | NA |
| Grand Total | 0 | 0 | NA | 0 | 0 | NA |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
Sr. No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
1 | April 2021 | 0 | 0 | NA | 0 |
2 | May 2021 | 0 | 0 | NA | 0 |
3 | June 2021 | 0 | 0 | NA | 0 |
4 | July 2021 | 0 | 0 | NA | 0 |
5 | August 2021 | 0 | 0 | NA | 0 |
6 | September 2021 | 0 | 0 | NA | 0 |
7 | October 2021 | 0 | 0 | NA | 0 |
8 | November 2021 | 0 | 0 | NA | 0 |
9 | December 2021 | 0 | 0 | NA | 0 |
10 | January 2022 |
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11 | February 2022 |
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12 | March 2022 |
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*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month
Trend of annual disposal of complaints
SN | Year | Carried forward from previous year | Received | Resolved* | Pending# |
1 | 2018-19 | 0 | 1 | 1 | 0 |
2 | 2019-20 | 0 | 0 | 0 | 0 |
3 | 2020-21 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 1 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
Client queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include a lack of explanation, clarifications, and understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Client Servicing Team at milan.v@chartwizard.ae. Alternatively, the Investor may call on +91-7016432277
- A letter may also be written with their query/complaint and posted at the below-mentioned address:
211- Kalyan Commercial Hub, Near Harinagar Crossroads, Gotri Road, Vadodara (Gujarat) 390007 INDIA
- Clients can write to the research analyst at milan.v@chartwizard.ae if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the research analyst.
- In case you are not satisfied with our response, you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from the below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
